Jilil Privacy Policy — Our Commitment to Protecting Your Data

1. Introduction & Purpose

Jilil is a trusted online gaming and betting platform in Bangladesh. We believe that building a healthy and secure digital environment requires full respect for user privacy. This privacy policy is the written expression of that commitment.

This policy clearly sets out what data Jilil collects, how it is used, who it may be shared with, and what choices you have regarding your own information. This is not merely a legal obligation — it is part of our commitment to being open and straightforward with you.

This Privacy Policy is part of Jilil's Terms & Conditions and Responsible Gaming Policyoperative alongside and together these three documents form the complete agreement between Jilil and the user.

2. Information We Collect

Various types of data are collected when you create an account and use Jilil's services. A full breakdown is listed below:

We only collect the information necessary to provide our services. Collecting excessive or unnecessary data is against our policy.

3. How Your Data Is Used

Jilil uses your data only for the specific purposes listed below. It is never used beyond what is stated here:

1. Account Management: Creating your profile, verifying login, and maintaining the security of your account.
2. Transaction Processing: Processing deposits and withdrawals accurately and maintaining transaction records.
3. Customer Support: Responding to your complaints and queries and providing timely resolutions.
4. Fraud Prevention: Detecting suspicious activity and keeping your account secure.
5. Relevant Offers: Sending you relevant promotions and bonus offers based on your preferences — only with your consent.
6. Legal Obligation: Complying with applicable laws and providing information as required by relevant authorities.
7. Service Improvement: Analyzing platform performance to further improve your gaming experience.

4. Data Sharing Policy

Jilil never sells your personal data to advertisers or third parties. However, limited information may be shared in specific circumstances:

• Payment Providers: Necessary information is shared with payment services such as bKash, Nagad, and Rocket to process transactions.
• Game Provider: Gameplay data is shared with third-party game providers — strictly for the purpose of operating the games.
• Law Enforcement: Jilil is legally required to disclose information when directed by a court order or a valid request from a government authority.
• Security Services: Limited data may be shared with specialist firms for fraud detection and cybersecurity purposes.

All third parties with whom data is shared are contractually required to comply with Jilil's privacy standards. They may not use the data they receive for their own purposes.

5. Cookies & Tracking Technologies

Jilil uses cookies and similar technologies to enhance your experience on the website and app. Cookies are small text files stored in your browser.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

6. Data Security Measures

Jilil uses industry-leading technology to keep your data secure. Our security infrastructure is continuously updated to protect against the latest cyber threats.

• 256-bit SSL Encryption: All data transmissions are secured with bank-grade encryption.
• Two-Factor Authentication (2FA): An extra layer of security for logins and withdrawals.
• Firewall & DDoS Protection: Advanced firewalls to block unauthorized access at the server level.
• Regular Security Audits: Independent third-party experts regularly audit our systems for security.
• Restricted Access: Only authorized personnel have access to the data they need.
• Data Backup: Encrypted backups are maintained on secure servers.
• Real-Time Monitoring: Suspicious activity is detected and blocked in real time.

7. Your Data Rights

As a Jilil user, you have full control over your personal data. You can exercise the following rights at any time:

To exercise any of the rights above, email us at support@jilil.ws. We will respond to your request within 7 business days. Please note that certain data may need to be retained for a specified period due to legal obligations.

8. Data Retention Period

Jilil does not retain any data longer than necessary. Specific retention policies apply to each type of information:

• Account Information: Retained for the duration of account activity and up to 5 years after account closure for legal compliance.
• Transaction Records: Financial regulations require a minimum retention period of 5 years.
• KYC Documents: Retained for up to 5 years after account closure as required by law.
• Gaming Activity: Retained for up to 2 years to facilitate dispute resolution.
• Marketing Information: Deleted immediately upon withdrawal of consent.
• Support Contact: Kept for up to 1 year after resolution for reference purposes.

9. Protection of Minors

Jilil strictly provides services to users aged 18 and above only. Collecting information from minors or allowing them to open accounts is against our policy.

• Age is verified during registration and reconfirmed through the KYC process.
• If any user is found to be under 18, their account will be closed immediately.
• All associated data will be deleted immediately and any remaining balance will be refunded.
• If you are aware of a minor using Jilil, please notify us at support@jilil.ws.

10. Changes to Privacy Policy

Jilil reserves the right to update this Privacy Policy as needed. Changes may occur due to shifts in legislation, the introduction of new services, or security improvements.

• For significant changes, you will be notified at least 14 days in advance via email or through the platform.
• Continued use of the platform after any changes are made will be considered acceptance of the updated policy.
• The date of the latest update will always be shown at the top of this page.
• Previous versions are kept in an archive and are available upon request.

11. Contact & Complaints

For any questions, concerns, or complaints regarding our privacy policy, please reach out to our dedicated Privacy Team:

• Email: support@jilil.ws
• Live Chat: Click the chat icon at the bottom right of the platform.
• Support hours: 24 hours a day, 7 days a week.
• Response time: Typically within 48 business hours.

For data protection requests, please include your account ID, a description of your request, and any information needed to verify your identity. This will help us process your request more quickly.