Jilil Terms & Conditions — What You Need to Know Before Using the Platform

1. Introduction & Applicability

These Terms & Conditions ("Terms") constitute a legal agreement between the Jilil platform ("Jilil", "we", "us") and its users ("you", "player"). These Terms apply to all services, including Jilil's website, mobile application, and other digital services.

Jilil is an online gaming and betting platform providing entertainment services to users in Bangladesh. Our goal is to create a safe, transparent, and enjoyable gaming environment where every player is clearly informed of their rights and responsibilities.

These Terms & Conditions are part of our Privacy Policy and Responsible Gaming Policy— must be read alongside these Terms, as they form an integral part of this agreement.

2. Account Registration & Management

To use Jilil's services, you must create a personal account. You are required to provide accurate and complete information at the time of registration. Opening an account with false information is a violation of these terms and may result in account closure.

• Each person may operate only one account — multiple accounts are strictly prohibited.
• You must provide your full name, mobile number, and date of birth accurately at registration.
• Keeping your account password confidential is entirely your responsibility.
• Accounts may not be transferred or sold to a third party.
• Any suspicious activity on your account must be reported to us immediately.
• Jilil may request KYC documents at any time for identity verification purposes.

3. Age Restriction & Eligibility

All Jilil services are strictly for users aged 18 and above. We take a firm stance against underage gaming.

• Providing your correct date of birth at registration is mandatory.
• Jilil may request a government-issued ID at any time to verify your age.
• Accounts suspected of belonging to a minor will be suspended immediately.
• Accounts registered with a false age will be closed and all funds forfeited.

If you become aware that a minor is using Jilil on your device, please contact our support team immediately and enable parental controls on the device.

4. Deposit, Withdrawal & Payment Policy

All financial transactions on Jilil are fully secure and transparent. We support Bangladesh's most popular mobile banking services. The following rules apply to deposits and withdrawals:

• Minimum deposit: ৳50 BDT; minimum withdrawal: ৳200 BDT.
• Deposits are usually processed instantly; in the event of a technical issue, it may take up to 30 minutes.
• Withdrawal requests are processed within 24 business hours.
• The payment method used for withdrawal must match the one used for deposit.
• Withdrawals to third-party accounts are not permitted — funds can only be sent to an account registered in your own name.
• Suspicious transactions may require additional verification.
• No interest is applied to funds held in your Jilil wallet.

5. Bonus & Promotion Terms

Jilil offers a variety of bonuses and promotional offers. Each bonus comes with its own specific terms, which are clearly stated alongside the offer. General bonus policies are outlined below:

1. Each bonus offer can only be claimed once, unless stated otherwise in the offer.
2. A minimum first deposit is required to qualify for the welcome bonus.
3. Bonus balance cannot be withdrawn until the wagering requirement is met (typically 20x–30x).
4. The wagering completion window is typically 7–30 days — the exact timeframe will be specified in each offer.
5. If bonus abuse is detected — such as claiming the same bonus through multiple accounts — the bonus and any associated winnings will be voided.
6. Jilil reserves the right to modify, suspend, or cancel any bonus offer at any time.
7. If bonus conditions are not met, the bonus and any winnings derived from it will be forfeited.

6. Gameplay & Betting Rules

All games on Jilil are operated by certified third-party game providers, and each game's outcome is determined by a Random Number Generator (RNG) — a method certified by international authorities.

• Each game has its own rules, which can be viewed within the game itself.
• If a game is interrupted due to connectivity issues, the system will automatically restore the last valid state.
• If a technical error results in an undue win, Jilil reserves the right to reclaim that amount.
• Once a bet is confirmed in Sports Betting, it cannot be changed.
• If you are disconnected during a live game, your stake is generally refunded.
• Attempting to exploit any vulnerability in the system or games is strictly prohibited.

7. Prohibited Activities

The following activities are strictly prohibited to maintain a fair and safe environment on Jilil. Violations may result in permanent account closure and may be reported to the relevant authorities:

• Creating or operating multiple accounts.
• Registering with a false identity or using someone else's information.
• Using software, bots, or automated systems to play games.
• Money laundering or transactions involving illegal funds.
• Bonus abuse or bonus scheme exploitation.
• Exploiting any technical vulnerability on the platform.
• Attempting to harass or defraud other players.
• Attempting to hack the system or gain unauthorized access.

8. Privacy & Data Protection

The protection of your personal data is a top priority at Jilil. You can find full details on how we collect, use, and safeguard your information in our Privacy Policyis mentioned in.

• Your personal information will never be sold to third parties.
• Your data is used solely for service improvement and legal compliance.
• All data is secured with 256-bit SSL encryption.
• To request an update or deletion of your data, please contact our support team.

9. Account Suspension & Closure Policy

You may request to close your Jilil account at any time. Contact our support team and your account will be closed within 48 hours. Please withdraw your balance before closing your account.

Jilil reserves the right to suspend or permanently close an account in the following circumstances:

• Violation of these Terms & Conditions.
• Registering with false or inaccurate information.
• Failure to cooperate with KYC verification.
• If suspicious financial transactions are detected.
• Extended inactivity (more than 12 months).

10. Limitation of Liability

Jilil is committed to providing the highest quality service; however, we cannot be held liable in the following circumstances:

• Losses caused by internet connectivity issues or third-party network failures.
• Losses caused by issues with your own device or software.
• Unauthorized third-party access to your account.
• Financial losses resulting from your own actions.
• Service disruptions caused by external events (natural disasters, government directives, etc.).

If a technical error results in an incorrect payout, Jilil reserves the right to correct the difference.

11. Changes to Terms & Conditions

Jilil reserves the right to update or modify these Terms & Conditions at any time. We will notify you by email or through the platform before any changes take effect.

• For significant changes, at least 7 days' notice will be provided in advance.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you object to any changes, please withdraw your balance before closing your account.
• The latest version will always be available on this page, with the update date shown at the top.

12. Contact & Dispute Resolution

If you have any questions or complaints regarding these Terms & Conditions, please contact our support team. We're always ready to assist you in Bengali.

• Email: support@jilil.ws
• Live Chat: Click the chat icon on the right side of the platform.
• Support hours: 24/7, all week.
• Complaints are typically responded to within 24 business hours.

If your issue cannot be resolved through our support team, you may escalate your complaint to the relevant authority. Jilil is committed to resolving all disputes in a fair and transparent manner.